Ways To Watch

“Unlock For Free” is when you buy a ticket or secure a watch for a slot. It is necessary, since a slot has a limited access of 150 accounts.
After an unlock, each account has 24 hours to start watching the film/s in a slot.

*Started on December 14th, 2020, unlock window will be less than 24 hours, depends on film/slot availability that will ended on 11 PM (GMT+7) (indicate that festival has came to an end).

A slot could be watched for a total of 4 days (4×24 hours).

Yes, you are entitled to a full access to a slot you’ve unlocked, as long as you are within the watch time. Please check the remaining watch time under the “Watch Now” button in each of the slot pages.

We don’t limit this. However, each account could only unlock a specific slot once.

If the unlock duration expires, you will not be able to watch the slot and your account will not be able to re-unlock the same slot. This also applies to watch duration. If your watch duration expires, your account will also not be able to re-unlock the same slot.

Please visit the Content Library in the screening page or click HERE to view the slot/s you’ve unlocked. Of course, you have to first log into your account.

If you use a different device, check your email (that you’ve registered for this eventive account) inbox, then click the “Watch Now” button.

No. The films mentioned below could only be accessed from Indonesia:

• Aswang
• Judy Versus Capitalism
• Malditos
• Suzanne Daveau
• Tender

Other than those titles, the rest of the films and programs of FFD 2020 could be accessed from audiences from regions and countries such as: Indonesia, Brunei Darussalam, The Philippines, Cambodia, Laos, Malaysia, Myanmar, Singapore, Taiwan, Thailand, Timor Leste, and Vietnam.

You can watch the films and visit the discussion through a browser in:

• Computer/Laptop (Windows/MacOS)
• Tablet
• Android/iOS smartphone

Please make sure the OS and browser in the device/s you use are up-to-date for the best compatibility. For Windows users, Windows 7, Windows 8.1, and Windows 10 are recommended. Meanwhile for Mac users, MacOS 10.12 or above are preferable. In smartphones, Android 6 and iOS 11.2 is the minimum requirement.

Google Chrome, Mozilla Firefox, Safari, and Opera with the most recent update are all excellent choices for viewing.

Certainly. You can also connect your laptop/computer with a HDMI using these steps:

• Make sure to position your laptop/computer near enough to your TV for the HDMI cable to connect them both safely.
• Connect one end of the HDMI cable to the HDMI port in the TV. Note the connected HDMI input number.
• Connect the other end of the HDMI cable to your laptop/computer.
• Select the HDMI input port that is connected to your laptop/computer, using the source button on your TV or remote.

If your laptop/computer screen isn’t automatically shown on your TV, you probably need to have your laptop/computer to manually detect it.

• For Windows
  Right click Desktop > Click “Display Settings” > Click “Detect” > Click the dropdown box “Multiple Displays” and select “Duplicate these displays” > Click “Apply”.
• For Mac
  Open Apple Menu > Select “System Preferences > Select “Displays” panel > Hold “Option” button until it shows “Detect Displays – note that it replaces “Gather Windows” button > Click “Detect Displays” while holding “Option” to use the preferable function.

1. Problem on Internet Connection
   We are using ‘adaptive bitrate streaming’ which means the streaming quality will automatically adjust to your internet speed. If you have a slow or unstable connection, try to shorten the distance to your router or find a better and more stable connection.
2. Problem on Viewing Location
   Please make sure you are using VPN when opening a film page so that your location is read correctly. Or, try to reroute your internet connection to a different router or Wi-Fi.
3. Problem on Account and Access
   Are you accessing the site using the correct account? Check your login status in the top right windows of the screening page. After you login, you will see a circle with your account’s initials.
   If you’re not logged in, you will see the word “Login” in the top right windows. Click “Login” and enter your account data. Or, you can also log through the pop-up message that appears after you click the “Unlock Now” button in the screening page.
4. Problem of Screen
   If you’re using an external screen, try to reconnect the plug. If it is still not working, it’s possible that your screen isn’t equipped with a system that allows for a secure viewing.
   Another common possibility is the browser you’re using. For Mac users using Safari, you can try to switch to Google Chrome or Opera for browser.
   If you’re using a smartphone/table, let the film play for about 15 seconds.

If you’re still experiencing problems, please contact us HERE.